Recently, we have had complaints from some members who are not receiving the automated emails we send out with details of their login and password
Unfortunately there is nothing we can do about this. This is a Hotmail problem and for some unknown reason it appears to block our emails.
The only remedy we can offer is for you to add our email address to the 'Safe senders' list in the 'Mail options'.
To do this login to your Hotmail account and click on the wheel/cog which is near the top right of the screen.
Then select 'Safe senders' from the left hand list of options. Next click in the box below the pencil icon to edit the list.
Add our email address and press Enter/Return on your keyboard. Finally click the 'Save' option at the top of the list screen.
If this doesn't work then you will have to contact Hotmail yourself to get the problem resolved.
Alternately, sign up for a free Gmail account where this problem does not happen.